Emails not sending
- Plan: Emails (templates, send) may require a paid plan. See Subscription and Plan limits. Upgrade if needed.
- Recipients: Ensure you selected at least one recipient (group, all members, or list) and that those members have email addresses. Members without email are skipped.
- Workflow/background: Large sends run in the background. Wait a few minutes and check Campaigns for status. If the workflow failed, you may see an error in the app or support can help.
- Provider: Sending uses an email provider (e.g. Resend). If the provider is down or rejecting (e.g. invalid API key), sends will fail. Check status pages or app/support for provider errors.
Wrong recipient or missing recipient
- Wrong group: Confirm you selected the correct group. Check the recipient count before sending; if it looks wrong, change the selection.
- Missing member: Ensure the member is in the group (or in “All members”) and has an email address. Edit the member in Members and add them to the group or fix their email, then resend.
- Duplicate: If someone is in multiple groups you selected, they receive the email once. No duplicate sends per recipient.
Variables not replacing / showing as literal text
- Spelling: Variable names are case-sensitive. Use exactly
{{name}}and{{email}}(lowercase). Custom variables must match the name you set in the draft (e.g.{{event_date}}). - Custom variables: For custom variables, you must set values in the draft before sending. If a variable is left blank or misspelled in the template, it may appear as
{{variable_name}}in the sent email. - Spaces: Do not put spaces inside the braces: use
{{name}}not{{ name }}.
Draft or template not found
- Draft: Ensure the draft was saved. Open Drafts and confirm it is in the list. If you are in a different organization (club switcher), you will not see another org’s drafts.
- Template: Same as above for Templates. Only admins can create and edit templates; if you are a member, you may not see the Templates section.
Campaign / open tracking
- Sent status: Check Campaigns for per-recipient status (sent, failed, pending). Failed usually means invalid email or bounce; fix the email and resend to that person if needed.
- Opens: Open tracking depends on your plan and the email provider. Some clients block images, so not every open is recorded.