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Common issues when adding, editing, or importing members.

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CSV import

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Import fails or shows errors

  • Column mapping: Ensure the first row of your CSV has headers and that you’ve mapped email (and name fields) correctly. See CSV upload.
  • File format: Save as CSV (comma-separated), not Excel. Use UTF-8 if you have special characters.
  • File size: Very large files (e.g. 5,000+ rows) may time out. Split into smaller files (e.g. 1,000–2,000 rows) and import in batches.
  • Custom columns: If you’re importing custom column values, the header names must exactly match the custom column names in Rowhouse (case-sensitive). Create the custom columns first, then import.

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Duplicate members after import

  • During import, use the duplicate handling option: Skip or Update existing members by email instead of creating duplicates.
  • If you already have duplicates: search by email, then edit one record and remove the duplicate member, or merge data manually and remove the extra.

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Some rows didn’t import

  • Check the summary or error report after import (if shown). Common causes: invalid email format, required field missing, or duplicate email with “skip” selected. Fix the CSV and re-import the failed rows in a new file if needed.

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Custom columns

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Custom column not showing in CSV mapping

  • The CSV header must exactly match the custom column name (spelling and case). Create the custom column in Rowhouse first, then use the same name in the CSV.

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Values not saving or showing

  • Ensure the data type matches (e.g. number column for years, date for dates). Invalid values may be ignored or show as blank.

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Permissions

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I can’t edit a member / I don’t see Edit

  • You must be an admin to edit other members or change roles. See Roles and permissions. Ask an admin to promote you or to make the edit.

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I don’t see the Members page

  • Confirm you’re in the correct organization (club switcher). If you’re a member (not admin), your org may restrict which pages you can see; admins always have access to Members.

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Profile picture

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Upload fails or picture doesn’t show

  • Use a supported format (e.g. JPG, PNG) and a reasonable size (e.g. under 2 MB). Try a smaller or different image. If the problem continues, try another browser or clear cache.

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Still stuck?