Skip to main content
Common issues when signing up, logging in, or onboarding your organization.

​
Sign-up and login

​
I didn’t receive the verification email

  • Check spam and promotions (or other tabs).
  • Add the sender to your contacts and request the verification email again from the sign-up flow.
  • Ensure you entered the correct email address.

​
I can’t log in with Google

  • Use the same Google account you used when you first signed up for Rowhouse.
  • If you signed up with email and later try Google, Rowhouse may treat that as a different account. Use Log in with email and your password, or use the same Google account everywhere.

​
I forgot my password

  • On the login page, use Forgot password? and enter your email. Use the reset link from the email to set a new password. Links expire; request a new one if needed.

​
I don’t see my organization after logging in

  • Use the club switcher at the top of the sidebar. Your org might be in the list; select it.
  • If you were invited, ensure you accepted the invite and used the same email the admin invited.
  • If you just created the org, refresh the page or log out and back in. If it still doesn’t appear, try creating again or contact support.

​
Onboarding and Stripe

​
Onboarding is stuck or Stripe won’t complete

  • Finish all required fields in Stripe’s screens (business type, representative, EIN if required, bank account).
  • Use a supported browser and disable ad blockers or extensions that might block Stripe.
  • If Stripe shows an error, follow their message (e.g. fix invalid routing number). Then return to Rowhouse and try connecting again.

​
I need to add or change my bank account

  • Go to Settings (or Subscription / Stripe) and use Add bank account or the link to Stripe. You can also add or update bank details in your Stripe Dashboard.

​
Payments aren’t working / “Connect Stripe” still showing

  • Complete Stripe Connect and any steps Stripe asks for (identity, bank). Until Connect is complete, members cannot pay.
  • If you’ve already completed Stripe, refresh the page or log out and back in. If the dashboard still shows incomplete, try re-opening the Stripe connection from Settings.

​
Join code and invites

​
Join code doesn’t work

  • Confirm the code with an admin (no extra spaces, correct characters). Admins can see or reset the join code in Club settings.
  • Ensure you’re signed in with the email the admin expects, if applicable.

​
I was invited but don’t see the organization

  • Check that you accepted the invite (e.g. clicked the button in the invite email or page).
  • Open the club switcher and look for the org in the list.
  • Ensure you’re logged in with the account that received the invite.

​
Still stuck?