Where to find it
- Settings (or Subscription / Payments) and look for Stripe, Payments, or Connect. You see whether Connect is complete or incomplete and a link to complete setup or re-onboard.
Status
- Complete: Stripe Connect is fully set up. You can accept payments and receive payouts. No action needed unless Stripe asks for more information (e.g. annual review).
- Incomplete: One or more steps are missing (e.g. identity, bank, EIN). Click Complete setup (or Connect Stripe) to open Stripe’s onboarding and finish. See Stripe Connect for what Stripe asks for.
Re-onboard
- If Stripe or Rowhouse asks for updated information (e.g. new bank account, verification), use the same Complete setup or Connect entry point. You will be taken to Stripe to update details. After finishing, status should return to complete.
Disconnect
- Disconnect (if available) removes the link between your org and Stripe. You will no longer be able to accept payments (dues, events, merch) or receive payouts until you connect again. Use only if you are closing the org or moving to another system. Disconnecting does not refund customers or cancel Stripe; handle those separately if needed.