Waive
- Waive means the member is not required to pay. The assignment may be marked “waived” or “paid (waived)” so it no longer shows as unpaid. Use for scholarships, comps, or one-off exceptions.
- How to waive: Open the assignment in Finance → Dues and use Waive (or edit and set status/amount to waived). Save. The member will not see a balance due; the pay link may show “waived” or similar.
Cancel
- Cancel means the assignment is voided. The member no longer owes it. Use when the assignment was created by mistake or the member is no longer expected to pay (e.g. left the org). Cancelling does not refund a payment already made; it only stops future payment.
- How to cancel: Open the assignment and use Cancel (or delete). Confirm. The assignment may be hidden or shown as cancelled in the list.
If the member already paid and you cancel, you may need to handle a refund separately (e.g. via Stripe or your process). Cancelling in Rowhouse does not automatically refund.
Adjust amount or details
- Some UIs let you edit the assignment: change amount, due date, or description. Use this to correct errors before the member pays. After they pay, changing the amount does not change what they paid; contact support if you need to refund and reassign.
Bulk waive or cancel
- If the app supports it, select multiple assignments and use Waive or Cancel in bulk. Otherwise, waive or cancel one by one.