> ## Documentation Index
> Fetch the complete documentation index at: https://docs.rowhouse.co/llms.txt
> Use this file to discover all available pages before exploring further.

# Members troubleshooting

> Fix import failures, duplicates, missing columns, and permissions

Common issues when adding, editing, or importing members.

## CSV import

### Import fails or shows errors

* **Column mapping**: Ensure the first row of your CSV has headers and that you've mapped **email** (and name fields) correctly. See [CSV upload](/members/csv-upload).
* **File format**: Save as **CSV** (comma-separated), not Excel. Use UTF-8 if you have special characters.
* **File size**: Very large files (e.g. 5,000+ rows) may time out. Split into smaller files (e.g. 1,000–2,000 rows) and import in batches.
* **Custom columns**: If you're importing custom column values, the header names must **exactly match** the custom column names in Rowhouse (case-sensitive). Create the custom columns first, then import.

### Duplicate members after import

* During import, use the **duplicate handling** option: **Skip** or **Update** existing members by email instead of creating duplicates.
* If you already have duplicates: search by email, then [edit](/members/edit-and-remove) one record and **remove** the duplicate member, or merge data manually and remove the extra.

### Some rows didn't import

* Check the summary or error report after import (if shown). Common causes: invalid email format, required field missing, or duplicate email with "skip" selected. Fix the CSV and re-import the failed rows in a new file if needed.

## Custom columns

### Custom column not showing in CSV mapping

* The CSV header must **exactly match** the custom column name (spelling and case). Create the [custom column](/members/custom-columns) in Rowhouse first, then use the same name in the CSV.

### Values not saving or showing

* Ensure the **data type** matches (e.g. number column for years, date for dates). Invalid values may be ignored or show as blank.

## Permissions

### I can't edit a member / I don't see Edit

* You must be an **admin** to edit other members or change roles. See [Roles and permissions](/members/roles-and-permissions). Ask an admin to promote you or to make the edit.

### I don't see the Members page

* Confirm you're in the correct **organization** (club switcher). If you're a **member** (not admin), your org may restrict which pages you can see; admins always have access to Members.

## Profile picture

### Upload fails or picture doesn't show

* Use a supported format (e.g. JPG, PNG) and a reasonable size (e.g. under 2 MB). Try a smaller or different image. If the problem continues, try another browser or clear cache.

## Still stuck?

* [Getting started troubleshooting](/getting-started/troubleshooting) for sign-up, login, and onboarding.
* [Dues troubleshooting](/dues/troubleshooting) or [Events](/events/troubleshooting) if the issue is with paying or RSVPing.