> ## Documentation Index
> Fetch the complete documentation index at: https://docs.rowhouse.co/llms.txt
> Use this file to discover all available pages before exploring further.

# Groups troubleshooting

> Fix missing groups, wrong members, and dropdown issues

Common issues when using groups.

## Member not in group / Group missing in dropdown

### I added a member to a group but they do not appear

* **Refresh** the group's member list or the Members page (filter by that group). Sync can be delayed briefly.
* Confirm you added the **correct member** (same name/email) and the **correct group**. Open the group and check the member list.
* If you added from the Members page, confirm you clicked **Save** or **Add to group** after selecting the group.

### The group does not appear in the email or event invite dropdown

* Ensure the group **exists** and was **saved**. Go to **Groups** and confirm it is in the list.
* Ensure you have permission to send emails or manage events (you must be an **admin**). Refresh the page and try again.
* If you have many groups, scroll the dropdown or use search if the UI supports it.

## Wrong recipients or invitees

### Someone received an email (or event invite) but they are not in the group

* They might be in **another group** you selected, or you may have also selected **All members** or added individuals. Check the recipient list or send summary before sending.
* If you recently **removed** them from the group, the send may have run before the removal. Check when the email was sent vs when you edited the group.

### Someone in the group did not receive the email (or invite)

* Confirm they have a valid **email** address in their member record. Members without email are skipped.
* Check **Campaigns** or sent history to see if the email was marked **sent** or **failed** for that recipient. See [Emails troubleshooting](/emails/troubleshooting).
* For event invites: confirm you **sent invites** after adding the group, and that the member was in the group at the time of send.

## Create and delete

### I cannot create a group

* You must be an **admin** to create or edit groups. See [Roles and permissions](/members/roles-and-permissions).
* If the **Create group** button is missing, refresh and ensure you are in the correct organization (club switcher).

### I deleted a group by mistake

* Deletion is permanent. Recreate the group with the same name and [re-assign members](/groups/assign-members) manually. Past emails or event invites that used the old group are unchanged in history.