> ## Documentation Index
> Fetch the complete documentation index at: https://docs.rowhouse.co/llms.txt
> Use this file to discover all available pages before exploring further.

# Emails troubleshooting

> Fix sending failures, wrong recipients, and variable issues

Common issues with templates, drafts, and sending.

## Emails not sending

* **Plan**: Emails (templates, send) may require a **paid plan**. See [Subscription](/settings/subscription) and [Plan limits](/guides/plan-limits). Upgrade if needed.
* **Recipients**: Ensure you selected at least one [recipient](/emails/recipients) (group, all members, or list) and that those members have **email addresses**. Members without email are skipped.
* **Workflow/background**: Large sends run in the background. Wait a few minutes and check [Campaigns](/emails/campaigns) for status. If the workflow failed, you may see an error in the app or support can help.
* **Provider**: Sending uses an email provider (e.g. Resend). If the provider is down or rejecting (e.g. invalid API key), sends will fail. Check status pages or app/support for provider errors.

## Wrong recipient or missing recipient

* **Wrong group**: Confirm you selected the correct [group](/groups/using-groups-in-emails). Check the recipient count before sending; if it looks wrong, change the selection.
* **Missing member**: Ensure the member is in the **group** (or in "All members") and has an **email** address. Edit the member in [Members](/members/edit-and-remove) and add them to the group or fix their email, then resend.
* **Duplicate**: If someone is in multiple groups you selected, they receive the email once. No duplicate sends per recipient.

## Variables not replacing / showing as literal text

* **Spelling**: Variable names are case-sensitive. Use exactly `{{name}}` and `{{email}}` (lowercase). Custom variables must match the name you set in the [draft](/emails/drafts) (e.g. `{{event_date}}`).
* **Custom variables**: For custom variables, you must **set values** in the draft before sending. If a variable is left blank or misspelled in the template, it may appear as `{{variable_name}}` in the sent email.
* **Spaces**: Do not put spaces inside the braces: use `{{name}}` not `{{ name }}`.

## Draft or template not found

* **Draft**: Ensure the draft was **saved**. Open **Drafts** and confirm it is in the list. If you are in a different **organization** (club switcher), you will not see another org's drafts.
* **Template**: Same as above for **Templates**. Only admins can create and edit templates; if you are a member, you may not see the Templates section.

## Campaign / open tracking

* **Sent status**: Check [Campaigns](/emails/campaigns) for per-recipient status (sent, failed, pending). **Failed** usually means invalid email or bounce; fix the email and resend to that person if needed.
* **Opens**: [Open tracking](/emails/tracking) depends on your plan and the email provider. Some clients block images, so not every open is recorded.